Privacy Policy

Nuzlavo is operated by Chengdu Fujiajia Technology Co., Ltd. This policy explains how we handle personal information when you browse our store, place an order, subscribe to updates or contact us.

Information we collect

We collect information you provide, including your name, email address, billing and shipping addresses, order details and support messages. Payment providers process payment information needed to complete your purchase.

Our store and its service providers may also collect device, browser, IP address and browsing information through cookies and similar technologies.

How we use information

We use information to process orders, arrange delivery, provide customer support, handle returns, prevent fraud and meet legal obligations.

If you subscribe to marketing emails, you can unsubscribe using the link in those messages. You may still receive communications about your orders or service requests.

Sharing information

We share relevant information with providers supporting our store, including Shopify, payment processors and delivery partners. Where enabled, analytics and advertising providers may also process information through their services.

We may disclose information where required by law or necessary to address fraud, disputes or security concerns.

Cookies and privacy choices

Cookies support functions such as the shopping cart, checkout and account access. Depending on the tools enabled, cookies and similar technologies may also support analytics, personalization or advertising.

Where available, use the store's privacy controls to manage optional cookies and related choices. You can also manage cookies through your browser, although blocking them may affect store functions.

Retention and security

We retain information as needed for orders, customer support, accounting, disputes and legal requirements. Retention periods vary according to the information and its purpose.

No online system is completely secure. Do not send passwords or complete payment-card numbers through email or the contact form.

International processing

Our service providers may process information in countries other than your own. Applicable privacy protections and transfer requirements depend on your location and the processing involved.

Your rights and requests

Depending on your location, you may have rights to access, correct or delete personal information, receive a copy, or restrict or object to certain processing. You may also have choices concerning targeted advertising or certain forms of data sharing.

Contact us to make a request. We may need to verify your identity, and some information may need to be retained for legal reasons. Where applicable, you may raise a concern with your local data protection authority.

Children's information

This store is intended for adult purchasers. If you believe a child has provided personal information, contact us so we can review and address it.

Policy updates

We may update this policy when our practices change. Revisions will be posted on this page, with additional notice where required.

Contact

Chengdu Fujiajia Technology Co., Ltd.
No. 11, 13th Floor, Unit 1, Building 2, No. 1, Section 1, Huafu Avenue, Huayang Subdistrict, Tianfu New Area, Chengdu, Sichuan, China (Self-assigned No. 209).
Email: service@nuzlavo.com